Consumer reports sears windows

I repeatedly asked for a supervisor, I even said I was escalated, and she would not put through to a supervisor. This one ended the call with me. On Nov 22, today, I called again because of not receiving an email confirming cancellation of the order.

And wouldn't you know, it was the same damn conversation. I asked if the original date of cancellation Nov 3, would be held to, and she said no, it would be from Nov 22, This agent also told me that she would end the call if I wasn't nicer. We got nowhere and she continued to refuse me a supervisor until finally, she said I could be put on a call-back list and it would take four hours or more for a supervisor to get back to me.

That is completely unacceptable. So, dear Sears Corp, I should be nice that Sears hires incompetent people and I can't get my order cancelled and can't get my money back?

Because that's where we're at. I've contacted my bank and will be going through the steps to deny the payment and file a fraud claim. Because what you are doing now is fraud. To be as blunt as possible and still maintain a little decorum, Sears sucks. I will never shop with any Sears Corp business ever.

I want this fixed and I want it fixed now. We had no problem with delivery delay of our refrigerator because we knew about shipping problems after covid. However, the communication from Sears is woefully inadequate. Delivery was delayed three times, each time a week. Apparently they only deliver on Wednesday.

Each time it was delayed the emails were the morning of the delivery. Finally we have a delivery window called in at am. By Costco. No notice from Sears that Costco was now doing our delivery. They didn't know that until after we stayed home all afternoon? This is the third time we have to get off work for nothing. This next delivery would have been 4 times.

Totally unacceptable. We are canceling this order and buying a used one from a friend. Customer service for delivery guarantees they will not be in business for much longer. I made my first report of having issues with my refrigerator since July I understand that we are under a Global Pandemic and things will take time but 5 months later November and still without a solution is the worst experience I have ever have with any company!

If this is what Sears call Customer Service I worry for the future of this company and apparently more that the managers and owners that not once made a single call to follow up on the issue. I had technicians visits more than 5 times, different technicians each time. Every time it was something new. They were passing on the hot potato since they couldn't find a solution and were retuctant to just change the whole refrigerator. Sorry for not believing in your words but after everything I wouldn't be surprised if Sears later on when they see the bill will say; "Oh!

There's a problem somewhere beyond customer service. They have some real problems. American Shield is where I'm going and they will also cover many many more appliances. You pay a small deductible each time they come out but it's going to be well worth it. Absolutely no headaches and you know they're coming. I was told they don't come out in my area - what?

I'm just tired of them. Anybody wants to ask me any questions feel free to reply to this I guess. I hope I get the notice. I'm not gonna talk you out of it.

I'll just tell you what happened to me over and over and over. You pay good money for this warranty. I don't want just good coverage. I expect the workmanship. It's what I paid for a month. Like I said I just can't say enough. It's horrible. If Sears representative wants to contact me they're more than welcome. They'll get an earful. I will leave my name i My email address please contact me.

Sears you probably should. Such carelessness and recklessness I have never before experienced from a retail organization, which is exceeded only by their lack of accountability. After two months and countless communications with multiple claim departments, I have yet to receive a penny in reimbursement.

They original sent me to 3 retail stores to apply a voucher that was sent after they could not repair my beverage center. All the sales reps said, "They should know better--it has to be filed online at Sears. Here we are in May and I just received a message yesterday telling me to call and re-order. Also, I've been informed each time I call that the Supervisors are not available.

I have documented all my calls, dates and times. I hope they call me as a witness. A few days later, I received two 2 packages in the mail: one contained the back scratcher that I ordered and the other contained three screwdrivers that I never ordered. Neither package had any documentation, whatsoever. Each of those line items contained the same phone number, That number is not-in-service!

When I went back to Sears. The not-in-service phone number and the lack of telephone numbers on the website makes me believe that Sears has taken deliberate steps to frustrate its customers. What happened next, confirms that suspicion. He promised me that he would take care of it within 48 hours. We researched on your order and we see that you have ordered only 1 quantity.

Hence you have received one quantity. We apologize for any inconvenience this may have caused you. If you have any comments or questions, please chat with us now for assistance Notice that the problem went from double billing to there is no missing quantity. Okay, if you only delivered one 1 back scratcher, why was I billed for two 2 back scratchers?

I called and eventually got Troy who was not helpful. He continued to follow "the script" and gave me every excuse of why the promise made by Rob, or Rod, or Bob was not fulfilled.

Troy refused my request for his supervisor. Troy was unable to provide me with the address to make a written complaint, and he was unwilling to make the effort to find the address for a written complaint.

He kept parroting the excuse that he has a policy to follow. The phone number he left, , put me in a phone tree that did not have an option for complaints or returns. On April 21st, I got to Denise who said it was the fault of Unique Bargains, a third-party vendor, and that I should call them at because Sears has had problems emailing them. Rob, or Rod, or Bob did not make good on his 72 hours promise, Sally's email claims there was no problem to fix, and Troy only cared about following the script, Preston puts me back into a phone tree, and Denise says it's between me and Unique Bargains.

Please contact us back so that we can assists you further. The majority of replacement windows tested by Consumer Reports were wood replacement windows. Six vinyl home replacement windows were tested, and one fiberglass home replacement windows. Some major brands were not included in the testing, as they were unwilling to submit anonymously, as the magazine requires. All the windows tested were Energy Star-qualified. Factors tested were air and rain resistance, durability, and convenience.

The magazine does point out that the high cost of the home replacement windows often means that the period to recoup the cost of their purchase can be several decades long — but then adds they can make your home more comfortable, quiet, and attractive.

With that in mind, what home replacement windows were rated the best by Consumer Reports? The top performers were wood home replacement windows. The magazine notes that both wood and fiberglass home replacement windows are markedly more expensive than vinyl replacement windows. Consumer Reports did note that for some homeowners, vinyl simply does not match wood or fiberglass on an aesthetic level: critical for older or historic homes.

Throughout the winter. I had trouble with closing the window, but after it was closed and locked. I had forgotten about the problem. The next summer when I opened the windows. I did not notice that the Windows were Installed Crooked and it wasn't until the next winter, when my son was closing the windows that I noticed the window was crooked, and that was why it did not lock closed easily like the rest of the Windows.

When I contacted your company. I was told that it was too bad I would have to pay to have them come up and repair the window that they did not install correctly. This winter I am noticing the plastic strips around the Windows no longer seal tightly against the window and cold air is rushing through. When I press the stripping back to the window I can notice the whole window moving because it is not secured in place.

My last complaint is I have lost a great deal of my window view approximately 3 inches on each side, and now that I have taken down my curtains, it is extremely obvious how much of my window space I have lost.

I purchased the window from Sears because I thought Sears had such a great reputation for quality and warranty. I am not impressed with the service that I have received. Sears installers came out to install my windows in August While they were courteous, and did a good job installing the windows, they tore up the rest of my home. As they were cleaning up to leave, we noticed that an expensive statue we had in our home was broken.

So, we told the installer that we would like to report this and file a claim. We did. But, after they left, and two days later our drapes fell down from the window, leaving a big hole in both sides of our wall.

Instead of them removing the drapes before the window installation, they tried to remove the drapery rod all together. We heard a crack, but could not tell what it was. The installers looked like they were covering up something. We contacted everyone at Sears - the project manager, and about 4 other personnel associated with the window install. The project manager kept lying to me each time that I called and explained what happened. I contacted these folks from August to November , and the Sears management and other associated group members continued to lie to us.

After about calls, I never heard back from anyone, and the big hole is still left in my wall. My draperies cannot be hang until the holes can be repaired.

The customer service is a nightmare. They are liars, and once you have committed to the contract and the install is complete, they are done with you. Worst customer service in the world. Hopefully, they will go out of business like the rest of the Sears departments. I have witnessed hundreds, possibly thousands, of home improvement projects completed without proper permitting or the use of licensed contractors.

This is a serious concern and should not be taken lightly. Please take the time to browse this site and learn more. The safety of your home and family could be at risk. Many customers who never asked for help were taken advantage of.

Year after year, corporate greed grew.